Refund Policy
At Market Rank Hub, we are committed to delivering high-quality digital marketing services, including SEO, Social Media Marketing, Meta Ads, Website Designing, Content Marketing, and Lead Generation. This Refund Policy outlines the terms under which refunds may or may not be issued for services purchased through us. By engaging our services, you agree to the terms outlined below.
1. Nature of Our Services
Our services are primarily **performance-based, time-based, and resource-intensive**, involving strategy, research, execution, and ongoing management (e.g., SEO campaigns, ad management, website development). Because of the nature of digital marketing work — where time, effort, and third-party costs (such as ad spend) are involved from the outset — refunds are handled differently depending on the service type and stage of work.
2. General Refund Eligibility
a) Before Work Has Begun
If you cancel your order before we begin any work on your project (research, strategy planning, campaign setup, or design), you are eligible for a full refund, minus any payment gateway or transaction charges.
b) After Work Has Begun
Once work has commenced — including but not limited to keyword research, content creation, ad campaign setup, website design mockups, or strategy development — refunds will be prorated based on the work completed and resources already utilized. We do not offer refunds for the portion of work already delivered.
c) After Project Completion / Service Delivery
Once a service has been fully delivered (e.g., a completed website, a published SEO audit, a live ad campaign, or delivered content), no refund will be issued, as the deliverable has been provided as agreed.
3. Service-Specific Refund Terms
SEO Services
SEO is a long-term, ongoing process, and results depend on multiple external factors (search engine algorithm changes, competition, industry trends) that are beyond our control. We do not guarantee specific rankings or traffic numbers. Refunds are not provided once SEO work (audits, on-page optimization, content publishing, backlink building, etc.) has started, these are time and labor-intensive tasks.
Google Ads / Meta Ads (PPC Campaigns)
Any amount spent directly on ad platforms (Google Ads, Meta Ads) as ad spend is non-refundable, since this amount is paid directly to the advertising platform and not retained by us. Our management fee for setting up and running these campaigns follows the general refund terms in Section 2.
Website Design & Development
Refunds for website design projects are evaluated based on the project milestone reached:
Before design/development starts:- Full refund (minus transaction fees)
After wireframes/mockups are shared:- Partial refund based on work completed
After website is developed and delivered/live:-No refund
Content Writing & Social Media Marketing
Since content is custom-created based on your brand and requirements, once content has been drafted, delivered, or published, it is considered a completed deliverable and is non-refundable. Revisions (as per the agreed package) will be provided instead of a refund, where applicable.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
– Change of mind after work has commenced
– Dissatisfaction with results due to factors outside our control (e.g., market conditions, competitor activity, algorithm updates, client’s own business decisions)
– Failure to provide necessary access, content, approvals, or information required to complete the project on time
– Client-requested delays or pauses in an ongoing project
– Third-party costs already incurred (ad spend, licensing fees, hosting/domain charges, paid tools/plugins purchased on your behalf)
– Violation of our Terms of Service by the client
5. Revisions Instead of Refunds
For most services, we prioritize resolving concerns through revisions and adjustments rather than refunds. If you are not satisfied with a deliverable, please contact us within 7 days of delivery so we can address your concerns and make necessary improvements as per the agreed scope of work.
6. How to Request a Refund
To request a refund, please contact us with your order/project details:
Market Rank Hub
Sector 57, Noida, Uttar Pradesh, 201301, India
📧 Email: info@marketrankhub.com
📞 Phone: +91 8368260120
Please include:
– Your full name and contact details
– Service/package purchased
– Date of purchase
– Reason for the refund request
Refund requests are reviewed on a case-by-case basis, and we aim to respond within 5–7 business days.
7. Refund Processing
If a refund is approved, it will be processed back to your original payment method within 7–14 business days, depending on your bank or payment provider’s processing time. Any applicable payment gateway or transaction fees are non-refundable and will be deducted from the refund amount.
8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
For any questions regarding this Refund Policy, please reach out to us:
Market Rank Hub
Sector 57, Noida, Uttar Pradesh, 201301, India
📧 Email: info@marketrankhub.com
📞 Phone: +91 8368260120
This Refund Policy is provided for informational purposes and reflects general practices for a digital marketing agency. We recommend having it reviewed by a legal professional to ensure it aligns with your specific service agreements, client contracts, and applicable consumer protection laws in India.